by Angela Copeland | Apr 26, 2016 | Job Posting
GoDaddy is seeking a Director of Customer Care Center in Gilbert, AZ.
As the Director of Customer Care, you will lead the employees of our organization to deliver the products and resources our customers need to be successful. This is a tremendous opportunity to provide insight and put your development skills to work with a team of over 500+ internet consultants. The primary objective of this role is to create a world class, performance driven culture that allows GoDaddy’s customer care team members to truly make a difference in the success of our customers and to grow their own potential. At GoDaddy, we are here for the GoGetters! With that said, we are looking for the best talent to keep elevating the customer experience… could that be you?!
To learn more, or to apply online, visit the GoDaddy.com website.
by Angela Copeland | Apr 25, 2016 | Advice, Newsletter
For most people, job searching is the worst. You’d rather be doing just about anything else other than receiving endless rejections — including going to the doctor, dentist, or doing your taxes! At least those things have a finite ending point.
Job search frustrations are fairly universal. Most people are dealing with the same frustrations. Below are common frustrations and how to conquer them!
- The Application Black Hole
- The E-mail Rejection Letter
- The Company Ghosting Routine
- The Non-existent Job Posting
- The Must Have Required Skills
The application black hole happens when you apply online and never get an interview. I’ve met job seekers who have applied to 200 or more jobs online, and never landed a single interview. Even in the cases where they were a perfect fit, or even overqualified, they never heard anything back. It feels extra frustrating because almost always, the human resources department at a company will instruct you to apply online. “Apply online. If you’re qualified, we’ll contact you,” they say. Unfortunately, this is rarely the case. Online job applications go into a black hole otherwise known as the “applicant tracking system.” If you want a real chance of being considered, look for what you can do offline. Contact a friend who works at the company. Locate, and reach out to, the hiring manager. Go to a networking event where you can meet people from the company. Don’t expect the online system to work, even if you’re the most qualified candidate.
The e-mail rejection letter can be just awful. I mean, you spent all this time applying to an opportunity online — customizing your cover letter and your resume. You know you were the right candidate. And, all you got was this automated form letter rejecting you. So often, we take it personally. And, it is personal. We’re trying to find a job. To overcome this issue, try to remember that the applicant tracking system is setup to automatically reject most applicants. You’re not alone. And, there’s a good chance no human ever saw your resume. Look at these rejections as another reason to try searching offline.
Even worse than the automated e-mail rejection letter is the company ghosting routine. Why companies can’t get on the ball with this one, I’m not sure. In what other context is it acceptable to ask someone to put in hours upon hours of work, to buy a new suit, to sneak out of their job for multiple interviews — and then you just don’t respond to them? This is one of the top negative experiences job seekers face. And, employers are really missing out on an opportunity here. Even though the candidate may not be the right person today, they could work out in a few years. If the company would take a little more care, they could cultivate an entire collection of talent before they even need it. But, I’ll get off that soapbox. As a job seeker, just remember that you don’t want to work for any company or hiring manager who’d treat you this way. Focus on the next opportunity and don’t look back.
As you go through job applications and interviews, you sometimes start to notice. Some of the positions listed are non-existent job postings. It’s not that the jobs never existed, but they don’t exist right now. You’re putting in all this work applying for jobs that may already be filled. This often happens because the company already knows who they’re planning to hire. For example, the company may have hired a self-employed consultant for a short time and then bring them on full-time after they prove their value. Most companies will still post the job on their website for a short time before solidifying the full-time hire. The problem here is, as a job seeker, you can’t tell which jobs are really open and which are not. The solution to this problem is this. Start building relationships with companies you like — even when they do not have a job available. Then, you will increase the chances that you’ll hear about jobs BEFORE they are posted online (when they are really available).
Last, but not least — Very often, we find an awesome job posting. We love it. We know we’d be awesome. Then, we scroll down to the must have required skills section. There’s something “required” that we don’t have. It could be a specific degree, a specific number of years of work experience, or some random skill. It’s disappointing. We know we won’t get picked, so we just don’t apply. Because, the company doesn’t want to hear from us, right? Wrong! Job descriptions are written in such a random way. They may be copied and pasted from old descriptions. They may be a best case scenario wish list. The good news is, the answer to this issue is easy. If you think you can do the job, apply for it! If you don’t apply, the company won’t know you exist. You’d be surprised at just how often a company hires an underdog candidate they like over a very qualified candidate they’re not terribly fond of.
Most importantly, know that these job frustrations are universal. Whether you’re just starting out or you’re a seasoned professional, all searchers are facing these issues. They aren’t personal, but they are frustrating. Stick with your search and you will find a great opportunity. It just takes a little time!
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on Apple Podcasts or Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in Apple Podcasts or Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Apr 25, 2016 | Job Posting
Salesforce is seeking a Sr. Director / VP of Engineering, Continuous Integration Systems in San Francisco, CA.
The Sr. Director/VP of Engineering, Continuous Integration is a customer-focused executive responsible for driving the most positive engineering experience for the internal engineering teams at Salesforce. The leader will be responsible for leading the transformation of our Continuous Integration (CI) Pipeline from Code, Build, Test and Release. The scale will involve thousands of check-ins a day, Millions of tests run and test failures filed to engineers in support of our release schedule which includes deployments daily, weekly and 3 major releases a year. The leader plays a critical role in partnering with all Product Cloud Engineering leads and Infrastructure engineering to drive a world class CI system that is fast, accurate and easy to use.
To learn more, or to apply online, visit the Salesforce.com website.
by Angela Copeland | Apr 25, 2016 | Job Posting
International Paper is seeking a Director of IT Audit in Memphis, TN.
The Director of Internal Audit – Information Technology provides leadership for the internal audit IT organization and the internal audit data analytics team. This position is responsible for leading, engaging and developing a manager and staff of approximately 10 people. This position is responsible for contributing to the development and execution of long term strategic initiatives as well as short term goals and objectives. The primary area of focus for IT audit is assurance over internal controls for information technology systems and applications. This position will also lead the development of a new data analytics team including development of a strategy and building the analytics team. The scope of operations includes International Paper’s global IT systems and applications including SAP and approximately 100+ secondary applications. The position reports to the Vice President (CAE) of Corporate Audit.
To learn more, or to apply online, visit the International Paper website.
by Angela Copeland | Apr 24, 2016 | Job Posting
McKesson is seeking a Manager of Implementation Services. This is a remote position, where you can work from home.
The Manager of Implementation Services is a customer focused role that oversees implementation team activities to ensure high quality delivery of Cardiology products and services to meet customer requirements.
The Manager of Implementation Services will provide oversight for the planning, coordinating and executing installation activities for new and existing McKesson Cardiology customers. This includes leadership, coaching and development of team members.
To learn more, or to apply online, visit the McKesson website.
by Angela Copeland | Apr 23, 2016 | Job Posting
Target is seeking a Director of Product Management, Target Registry in Minneapolis, MN.
Responsibilities:
- Set key business objectives and develop Registry strategy
- Coordinate across scrums to ensure that every team has defined scope and clear objectives
- Be the “voice of Registry” to all outside stakeholders to ensure that their needs are met and that the product team is getting any support it needs
- Oversee progress against product backlogs to ensure work and priorities are in line with product strategy and goals
- Utilize dual track discovery process to implement Registry strategy
- Make final decisions on any scope changes to prioritize key features
- Manage resource allocation strategy to ensure scrums have team members they need
- Define development methodology and tools for teams, with input from Scrum Master
- Approve technology roadmap, with input from Lead Architect
- Create and manage product budget
- Select and manage vendors for the product
To learn more, or to apply online, visit Target’s website.
by Angela Copeland | Apr 22, 2016 | Advice, Career Corner Column, Media
A friend called me recently with a question I was not expecting. He said, “Why is it that all the resumes I get from recent college graduates are packed with their leadership experience? I don’t care about that. I want to know what they can really do for my company, work wise. What are their skills?”
To give a little context, my friend is a hiring manager who employees engineers. He would never hire someone right out of college to manage other employees at his company. He’s looking for entry level workers. He’s searching for engineers. After a new hire proves themselves, they might be promoted to management in a few years, but not right away.
What he’s seeing isn’t just showing up on one resume or another. It’s a consistent theme coming from all recent graduates. And, apparently other hiring managers are seeing the same trend.
For example, if the job applicant took a manufacturing course, they might state that they were the team captain of their work group rather than what they manufactured. The hiring manager wants to know what tangible engineering skills they gained, rather than who they led.
It seems there may be a disconnect in the expectations of some recent graduates. Some young professionals believe they will be in management roles immediately upon graduation. Although some people begin managing sooner than others, it rarely happens right away. It’s not clear if this disconnect is happening at the college level or somewhere else.
Don’t get me wrong. Leadership skills are important. Young professionals should continue to step up and volunteer when opportunities come available. It helps to build work skills, and is a nice addition to their resume. But, when it comes to finding a job, a young professional shouldn’t assume they’ll be a manager right away.
On the resume, highlight your leadership experience, but also showcase your nitty gritty skills. As an entry level worker, what do you have to offer? List specific computer programs you know, or other industry specific skills you’ve learned. If you talk about a project you worked on, talk about what you accomplished and what you learned.
If you’re still in school, try to get an internship or two. Even if it’s unpaid, a real corporate or nonprofit internship can make all the difference when it comes to looking for a full-time job. Don’t assume that a job at as a restaurant server will make sense to your post-graduate corporate employer. Pursue opportunities that will enhance your future career. Even if those opportunities are low paying or volunteer now, they will lead to a more impressive resume – and possibly a better job later.
Unfortunately, a college degree alone doesn’t guarantee a full-time job. At many places, it can be little more than a minimum requirement. It’s what you do with the degree, before and after graduation, that matters. Be willing to roll up your sleeves to get real world experience and hiring managers will respect you that much more.
Angela Copeland is CEO and founder of Copeland Coaching and can be reached at CopelandCoaching.com.
by Angela Copeland | Apr 22, 2016 | Job Posting
SRVS is seeking a Vocational Rehabilitation Services Manager of Community Employment in Memphis, TN.
The Vocational Rehabilitation Services Manager will provide oversight of the Vocational Rehabilitation services provided by the Community Employment Department. The Vocational Rehabilitation Services Manager will supervise the Employment Consultants and Sales and Marketing Coordinator to ensure quality Vocational Rehabilitation services are provided to all referrals using best practices and person-centered approaches. The Vocational Rehabilitation Services Manager is supervised by the Director of Community Employment Services. Works to enhance the quality of the lives of individuals.
To learn more, or to apply online, visit the SRVS website.
by Angela Copeland | Apr 22, 2016 | Job Posting
Intel is seeking a Director of Education Services in Dallas, TX.
Intel Security Professional Services provides a comprehensive set of education services to help security professionals successfully utilize their McAfee security solutions and gain critical skills to proactively defend against the latest security threats.
This position is responsible for contributing to the business growth of Intel Security Education Services by developing and executing against the education services strategy.
The Director manages the development of education services and communicates strategic initiatives to the ES team, fellow stakeholders and the larger corporate management community. The Director will perform in both a people management and a technical leadership capacity.
To learn more, or to apply online, visit the Intel website.
by Angela Copeland | Apr 21, 2016 | Job Posting
Microsoft is seeking a Director in Dallas, TX.
The Director (Manager of Managers) role in the Office and SharePoint Cluster, is a leadership role with responsibility for leading a group of managers and support engineering professionals providing support delivery for our Premier customers. The position will lead all aspects of service delivery, operations, customer interaction, people development and innovation across how we deliver upon the ‘Perfect Every Time’ experience for our customers. The role is accountable for delivery of support for our Premier customers and requires the ability to manage stakeholders across the business covering key partnerships across Support Engineer and broadly, Customer Service and Support.
To learn more, or to apply online, visit the Microsoft website.
You must be logged in to post a comment.