by Angela Copeland | Feb 3, 2020 | Career Corner Column, Frustration, Newsletter
I’ve noticed a disturbing trend lately. It’s not new, but it certainly seems to be increasing. When you are a customer and something goes wrong at a company, the company doesn’t resolve the issue until you get angry.
Can you relate to this experience? You have a problem with a product or service you received. There isn’t an easy way to get it addressed. So, perhaps you visit the company website. They try to funnel you to a frequently asked questions page. When that doesn’t work, you try live chat. You quickly learn that the live chat person on the other side isn’t a person at all. It’s an automated bot. So, you begin to ask for a real person. When you finally get a real person, they often don’t have the power to truly help you. They likely also haven’t been trained to have all the answers either. If you get very angry, eventually, someone knowledgeable will be assigned to help you. Companies often have a special team to handle angry customers. Then, suddenly, your issue will be resolved! In the meantime, you’ll be left with a headache and some level of exhaustion from all the work it took to get there. Depending on the company, this process could take minutes, hours, or even days.
I observe a similar phenomenon in today’s workplace. Often, it’s the loudest, most aggressive people who are able to push their agendas through. You may have even found yourself escalating issues at times when you would prefer not to, in order to get things done. And, you’ve probably had that headache and exhaustion.
It’s quite an unfortunate state of affairs when our currency is our anger. Whether you’re a customer or you’re at work, it should not be necessary to escalate to such a level to get resolution. People should be willing to follow through on their commitments. And, they should be honest and straightforward when they cannot.
As you go through your day, I hope you might take this idea into consideration. It may not help as much when you’re working to push an agenda through. But, I hope that when you are the gatekeeper, you may not require the other person to use anger as their currency. Try to be more flexible. Do what’s right, and what you would want if you were on the other side of the conversation.
They say that the squeaky wheel gets the grease. Don’t require everyone to be a squeaky wheel. Help out when you know it’s the right thing to do. We should not be required to spend our days generating anger and frustration simply to achieve simple tasks. Life is too short to spend so much time in these negative emotions.
Let’s find our way to another kind of currency: honesty, commitment, and respect. Treat others with these things, and reward those who treat you with them.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Jan 27, 2020 | Career Corner Column, Job Search, Newsletter
Job searching can truly be gut wrenching. It’s probably like having children. After the pain of the birth is over, it can be largely forgotten. The job search is the same way, especially if you haven’t looked in a while. But, when you’re in it, it’s like you can taste it.
Every time you have an interview that doesn’t turn into something, it hurts. Even if it’s a job you didn’t really want, it can be painful. Not only do you wonder what’s wrong, your friends and family may vocalize the same concerns – to your face. It makes you wonder if you picked the right career, if you should go back to school, or if you should give up completely.
I often hear from job seekers who feel like they’ve failed. The common story is this. They found a job that was perfect for them. They applied. They were interviewed a few times. Then, nothing came of it. The company ghosted them, or told them they found a more qualified candidate.
Rightfully so, the job seeker can feel crushed. They feel like the loss of this job is a reflection on their abilities. But, the problem is this. We don’t really know why they were rejected. Even when the company provides feedback, it can be hard to know if that feedback is the real reason the person was rejected.
For example, perhaps the job was put on hold. Or, maybe an internal candidate at the company had been promised the job before the interview even took place. Or, the hiring manager may have recruited someone from their old company. Very rarely will you know the real story.
But, what we do know is – job seeking is a numbers game. Most job searching happens online now. And, there’s a saying that it’s harder to find a job online than to get into an Ivy League college (from a numbers perspective). I think we can all agree. Getting into an Ivy League college is hard!
So, let’s also agree that getting a job is hard work. And frankly, it’s a numbers game. Rather than be upset when you don’t get one job, think of it differently. You may need to apply for one hundred jobs to land one. Those one hundred applications may turn into ten interviews. Those ten interviews may turn into one job offer.
Every time you get a no, you’re a little closer to a yes. And, so many times when you aren’t picked, perhaps it’s better. Maybe that team wasn’t right for you. Maybe there was something dysfunctional happening at the company.
As job seekers, it’s time that we reset our expectations. Instead of feeling that every job loss is a failure, look at it as practice. It’s practice interviewing, and practice getting you ready for the right job. But, in order to find that right job, you’ve got to keep pushing ahead.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Jan 20, 2020 | Career Corner Column, Newsletter
Today, there are many ways to communicate. There’s old fashioned in person talking. There’s talking on a landline at home or work, and talking on a cell phone. Then, there’s email and cell phone texting. If you keep going, you’ll find things like messaging on Facebook, Instagram, LinkedIn, and so many more.
Chances are good that you assume that other people prefer to communicate the way you do. For example, if you’re comfortable with texting on your cell phone for business, you may do it without consideration as to whether the person on the other end is okay with it too.
But, we’re in the middle of an interesting time communication wise. In one workplace, you have many different generations working together. There are those who didn’t use computers until they were well into their professional careers. There are those in Generation X that grew up without computers, and then with them later in school. And, then you have those who don’t remember a time without computers or cell phones.
Every generation may have different communication preferences. Even within a generation, the preferences vary. One person may feel completely comfortable texting any time of day or night about work. Another may feel completely comfortable to call. While a third may think nothing about sending an email with many people carbon copied on it.
The problem is, when we don’t openly discuss our preferences, we may annoy those we work with. It’s not to say that disclosing our own preference will mean everyone will accommodate our wishes. But, if we don’t talk about the differences, we won’t know where the pitfalls are. After all, there’s no one right way to communicate.
I prefer not to text about work. I’d rather have an in person conversation, a phone call, or an email. Email feels easiest for me. Although there are times when a live conversation is more effective.
Whatever you do, don’t assume. You may even want to talk to your team at work about what the communication guidelines will be in your group. What does each person prefer? Is it okay to text or email at night or on the weekends? When is it appropriate and when should things wait? Are there times when a meeting is more effective, or is the efficiency of email the way to go?
The same thought process should be applied to job interviews. If you’re the company, be aware that job seekers may not love it that you text them or call with no notice. You’re right that they’ve never complained. It’s because they’re hoping to get a job from you, and they want to be easy to work with. If you’re the candidate, rely on more traditional communication methods such as phone and email. Don’t assume the company is okay with a text. And, only call if the recruiter or hiring manager has given you their contact information.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Jan 13, 2020 | Career Corner Column, Headhunter, Job Search, Newsletter
One of the most common questions I receive from job seekers is, “What is a headhunter and should I use one?” I hope I can break it down for you here and demystify this profession.
When you’re job searching, you’ll hear a number of terms to describe people who will help you to look for work. One is recruiter. One is headhunter. Others are placement agency or placement firm. You may even hear someone described as an internal recruiter versus an external recruiter. Are you confused yet?
An internal recruiter is one that works for the company you’re apply to work for. They may source (find) candidates for the hiring manager (the future boss). Very often, they do the first official company screening call. They’re also the ones that help to shepherd you through the interview process. At the end of the search, they’re also often the person you’ll be negotiating a job offer with.
But, there are times when the company wants to (or needs to) enlist a little extra help with their search for great candidates. When this happens, they’ll hire external recruiters. External recruiters are sometimes called headhunters. You’ll find that external recruiters either work for a recruiting firm or staffing agency – or they may be independent.
A few well known staffing agencies are Robert Half and Korn Ferry. There are many more national agencies, and local agencies that you can pick from.
There are a few times when recruiters seem to be the most helpful: in senior level executive searches, for contract work, and for technology jobs.
If you choose to work with an external recruiter, there are a few things you need to know. First, they should be free for you to use. The company pays the recruiter for their services. This is great news, but remember – the recruiter works for the company. They may seem nice, but every call with them is an interview.
Another thing is, most recruiters will force you to disclose either your salary history or your future salary requirements. If you’re looking for a contract role, this is an hourly number. Be prepared with how you want to answer the question.
Recruiters say they’ll help you negotiate. The more you get paid, the more they get paid. This is true, but – there’s more. Think of how a realtor works to sell a house. If the house sells for $10,000 more or less, the realtor’s commission is only marginally impacted. The same thing applies to recruiters. Their number one goal is to form a match between a company and a job seeker. The exact amount of money is less important.
Headhunters can be a valuable resource to your job search. But, don’t make them your only resource. Keep looking on your own. And, keep checking in with the recruiters if you don’t hear back. If you don’t stay in touch, they’ll assume you found a job.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Jan 6, 2020 | Career Corner Column, Job Search, New Year, Newsletter
January is finally here. The start of this New Year seems to be hitting many people hard. It’s the beginning of a new decade. Even the year, 2020, gives us some pressure to find our way and see the future more clearly.
Over the holidays, you may have taken a little time to line up your New Year’s resolutions. Perhaps you want to get in shape, lose weight, or learn a new hobby. Or, maybe you want to spend more time with loved ones.
For many people, their resolution is to embark on an entirely new career path. Maybe you’re ready to get into management. Or, on the flip side, you could be ready to become an individual contributor again.
Write a list of your career resolutions. Think of what you’d like to accomplish. Would you like to land a new job? Make more money? Take a class? Finish a degree? Manage others? Do more public speaking, or learn a new software program? Write it down. Write everything down.
Once you have a goal list, begin to estimate how much time each goal might take you to accomplish. Then, begin to plot out your goals by months of the year. To make real progress, you can’t assume you’ll finish everything by March. Space things out, and be realistic with your expectations.
What I hope you’ll see is that goals and resolutions aren’t just for January. They’re something to work on all year. In fact, you may want to revisit them each month or each quarter to see how you’re doing so far. That’s how we plan goals at work, yet for ourselves, we often forget to put in this level of planning.
When I’m setting goals, I often prioritize them. Since it’s often not possible to complete everything, it’s good to think through which goals are the most important. And, if you have tasks that tie back to a larger goal, make note of it. It will help you as you’re plotting your future year.
And, there are some years when things are on a pretty good track. They’re going at a good pace, and you want to keep moving in the direction you established the year before. Those years are great. If you find yourself in this position, enjoy it. Soak up the progress you’ve made and the stability you’ve created.
But, for the rest of us, it’s time to get started. After all, the job market is still looking pretty strong. This is the perfect time to begin to reestablish what you want for yourself going forward. Think of it like a gift to yourself. If you could do anything with your life, what would it be? If you had a clean slate, what would you wish for?
In summary, write your resolutions down. Map them out on your 2020 calendar. The more work you put in now, the more goals you’ll meet.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Dec 30, 2019 | Career Corner Column, Job Search, New Year, Newsletter
This is the perfect time to work on your 2020 plan. As you prioritize your New Year’s resolutions, consider a career cleanup along with your plans to go to the gym more often. If you’ve been thinking of a career change, whether it’s an internal promotion or moving to a new company or field altogether, this is the perfect time.
Start by evaluating your personal priorities. Are you looking for a financial boost? Or, are you searching for an improved work-life balance? Do you want to find a way to apply your current skills to a new type of job?
Whatever your ultimate goal, start by taking a look at your own personal brand. Consider the content and photos that you’re posting online to sites like Facebook. Ensure that your social media accounts have strict privacy settings, so you’re able to control the image your future employer has of you. Sign up for LinkedIn or update your existing profile. Ensure your work history is up to date and that you are connected to those in your life who might help you with your search. If you feel comfortable, ask a colleague for a written endorsement on the site.
Clean up your day-to-day practices at your current job too. Ensure that you’re on time and meeting your existing commitments. Present your appearance in a neat and orderly fashion. Even when you do find a new job, you will want to maintain a positive relationship with your former employer. Additionally, your current work practices reflect on you as you begin your search.
Next, dust of your resume and update your cover letter. Ensure that your resume is accurate and reflects all of the work you’ve been doing. And, remember to keep it to one or two pages in length. No hiring manager wants to sift through pages and pages of a candidate’s work.
Once you’re comfortable that your personal brand is ready for prime time, start looking for jobs online. Sites like Indeed.com aggregate jobs from many other sites, so you’ll save time in your search. Use your personal priorities to guide you and select a few types of jobs and organizations you’re the most interested in.
Finally, start the process of networking. Look for industry or interest specific events to attend. Events are a great opportunity to talk about yourself and your goals. Practice talking about yourself and what you’re looking for. You should work to narrow this pitch down to about thirty seconds or less.
Bring your business cards, and be prepared to give them out. For each event, consider setting a goal to exchange business cards with three to five people. Setting a goal makes it easier to do and in no time, you’ll find yourself with an expanded network.
The New Year is an exciting time that’s full of possibilities. If you set your mind to it, 2020 could be your most exciting year yet.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on
Apple Podcasts or
Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in
iTunes or
Stitcher.
Happy hunting!
Angela Copeland
@CopelandCoach
I’ve noticed a disturbing trend lately. It’s not new, but it certainly seems to be increasing. When you are a customer and something goes wrong at a company, the company doesn’t resolve the issue until you get angry.
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