The interesting thing about this challenge is that the manager often creates it themselves. You heard that right. There is an easier way to manage that’s less taxing and takes up less time.
There are basics, such as treating your team with respect. Then comes trust and empowerment. Beyond these however, is something not often thought about. Many managers serve as the person who works out the problems of their employees.
On paper, this sounds great. Who doesn’t want a manager that helps them to move boulders? But, many work problems are not boulders. Most problems are comprised of a mix of misunderstandings and feelings.
Early in my own management career, I began to test a strategy that I employ to this day. I’m happy to be a sounding board for employees if something frustrating is happening. Often, an employee will share an upsetting interaction they had in a meeting or on a project. Then, they may ask me to intervene.
This is where managers can waste emotional cycles and degrade their work culture. If they take the problem and run with it, they are hearing only one side. When they approach the other person, it becomes clear that people are talking about one another. And, it doesn’t allow the employees to grow closer.
It can be draining for the manager. And, can create a cycle that is not sustainable in a busy work culture. So, what is a manager to do?
Be a good listener. Most people simply want to be heard. If an employee is venting, they may need a listening ear more than an answer. Keep the conversation confidential, if possible. Employees want to know they can count on their boss to be trustworthy.
Ask the employee what they believe is the best solution. They may already have an idea. If not, this will put them into the practice of their own conflict resolution.
If the employee asks you to step in, consider another path. Encourage the frustrated employee to have one conversation with the other person. Discuss the goals of the conversation. Then, ask that the employee report back afterward.
Assure them that if the entire thing goes off the rails, you are the backup plan. Having this can help the employee to feel more comfortable to try something new.
Surprisingly, most employee conflicts are able to be resolved by having a single conversation. It also builds a closer, more trustworthy relationship between employees. And, it makes management easier.
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Happy hunting!
Angela Copeland
@CopelandCoach
