Featured Job: Director @ Pampered Chef

Pampered Chef is seeking a Director of Customer Solutions in Addison, IL.

We provide world-class service to our independent consultants and customers, fielding questions and concerns through calls, email, and live chat. Problems are no problem for us; we’ve got the skills and expertise to make every person feel valued, no matter why they reached out in the first place.

As the Director of Customer Solutions you’ll…

Direct the operations of the Customer Solutions team which supports Pampered Chef’s North American independent consultants and customers
Ensure that everyone who contacts the team receives the best possible service experience
Look for new ways to push the team to improve service experience by challenging the status quo
Help create the vision for what Customer Solutions means for Pampered Chef
Advocate and represent the voice of the customer throughout the organization
Lead and mentor the Customer Solutions team of approximately 70 coworkers, team leads, and managers
Monitor quality and performance metrics and take action to ensure effective attainment of Pampered Chef’s customer satisfaction measurements including actively benchmarking service and costs to ensure effectiveness of the center
Review current and proposed business initiatives to determine and plan for likely impact on the department (e.g. increased call or email volume, need for additional support, etc.)
Develop operating and capital budgets needed to provide cost-effective service in customer solutions