Wright Medical is seeking a Vice President of Customer Experience in Memphis, TN.
Responsibilities
• Inventory Optimization
• Surgery to Cash cycle reduction
• Customer Service; leading indicators Cases Delivered complete and on-time
Focus & intermediate goals
• Focus on Hospital Supply Chain executives
• Complete implementation of distribution Hub strategy and implementation of Field Operations Management System (FOMS) –
• Supply side leadership of 3to 18 month forecasts, in all countries in which we operate
• Complete the integration of Tonier and Wright customer delivery strategy in 2015/2016
• IT systems integration and distribution model consolidation are essential elements
• Pilot Customer Facing Teams in 2015, full implementation in 2016/17
• Teams championed by customer integration but staffed by Sales, Marketing, Product Development, Pricing, and Delivery
• Initial work is Accuracy and Timeliness of Data to build trust
• Next level of integration is on Planning and Forecasting of surgeries, 2 weeks forward
• Next level of integration is Product planning
To learn more, or to apply online, visit the Wright Medical job posting here.
